Returns Policy

New items returned for refund or exchange

Here's what to do if you have ordered something that's wrong, doesn't fit or you just don't like the colour, taste or whatever (Does not apply to custom made items)

• Please contact us before you make a return (This is very important !)
• Please fill out the returns form and include it with your returned item.
• Goods must be returned within 7 days of receipt.
• Goods must be in original packaging.
• Goods must not be fitted or used.

New items are subject to a minimum restocking charge of £2.00 to cover the handling costs of sending the original item, along with the cost of restocking and processing the return (This charge will appear on your invoice as a handling fee).

Custom built products including Windscreens , Window kits and individual Windows. When we custom make windows for you, they are manufactured specifically for you, and to your exact specification. This means that we are not obliged to accept back custom made items for a refund or exchange unless faulty. Custom manufactured windows or products may be accepted back based on the decision of a director of the company but may incurr up to a 50% charge levied on an exchange or refund, to cover the shipping, and the time and effort absorbed in manufacturing the product.

Plastics 4 Performance are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts

Faulty, Damaged or Broken Goods

All goods purchased from us are coved by a limited warranty. On P4P manufactured windows and components we offer a limited 2yr guarantee against manufacturing defects. On other products we sell, the duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear, wrong fixing methods, chemical spillage etc. If you feel that the product you have purchased from us has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned:-

• Make sure you have contacted us for a returns form.
• Make sure the product being returned is packaged well.
• Make sure the product being returned can not cause any harm to whoever unpacks it.
• Please do not return goods that have been involved in any accident, damage by chemical attack, damage by vandalism, damage by incorrect fitment, damage because you don't want them or have not got a returns number or form attached.

Please be honest when dealing with us, We will try our best to resolve any problem you have as it is in our interest to have a happy customer!

New items returned because we have posted you the wrong part.

Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your shipping costs for returning the item.

• Goods must be returned within 7 days of receipt.
• Goods must be in original packaging.
• Goods must not be fitted or used.
• Where applicable we will arrange full collection of the goods from you, The goods must be wrapped suitably for return to us, Any goods damaged because they were not wrapped correctly will not be accepted back.

In Short.

• If the goods we supply are wrong we will change them or refund your payment.
• If the goods we supply have a defect we will change them or refund your payment.
• If you don't like the goods and wish to return them we will refund your payment but we will charge you a fee for restocking these items
• For custom made items, unless we supply a wrong or defect part we are under no obligation to accept, exchange or refund payment as these items will have been made specifically for you to your specification or choice

All returns should be made to the following address.